Helpdesk Specialist (1st & 2nd Line Support)

TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the most recognizable foundations in the world, which brings together lawyers involved in environmental protection. By combining law, science and public policy, they face the greatest environmental problems around the world, creating global solutions.
Helpdesk Specialist (1st & 2nd Line Support)
CITY Warszawa
Ref. number: 42740#20120042
Responsibilities:
  • You will work under the supervision of IT Manager
  • Be the first point of contact and provide support to all staff across all offices for IT queries to ensure a smooth running of our systems and assisting the IT Manager and System Administrator in the overall running of the IT systems
  • Basic troubleshooting of IT problems including phones, laptops, mobile devices, conferencing equipment and printers
  • Daily monitoring of the IT helpdesk dashboard
  • Setup of new staff accounts on IT systems, prepare new starters desks and devices
  • Provide IT Inductions and training for new starters
  • Daily monitoring and maintenance of all IT devices used by staff
  • Take ownership of support issues and seek closure ensuring procedures are followed, with the escalation of more complex queries where necessary
  • Assist in the installation, configuration and deployment of new and existing hardware and software
  • Updating the IT Assets record and other documentation
  • Support the IT team with systematic improvements and other ad-hoc duties when required
Requirements:
  • Experience in a customer service / customer-facing role, or with assisting colleagues/users
  • Experience of IT Troubleshooting
  • Good understanding of Microsoft infrastructure such as Active Directory and Microsoft Exchange.
  • Knowledgeable in the use of Desktop Operating Systems (Microsoft Windows 10)
  • Experience with Microsoft Office (2016 - 2019) products including outlook email and calendar
  • Experience with basic network infrastructure (DHCP, DNS, Switches and Firewall)
  • Fluent in Polish and English
  • Reliable and understands the importance of meeting deadlines
  • Excellent interpersonal and teamwork skills, with ability to foster positive working relationships with diverse internal and external individuals


Additional advantages:

  • Experience of working in a charity, not-for-profit organization or legal environment
  • Knowledgeable in the use and administration of Microsoft SharePoint
  • Knowledge of virtualization technologies, specifically Hyper-V
  • Experience with VOIP and videoconferencing systems
  • Experience with Server Operating Systems (Microsoft Windows 2016)
We offer:
  • Long-term cooperation
  • Salary at the level of 5,000 - 8,000 PLN gross
  • Cooperation based on an employment contract
  • Work for a renowned, global Foundation recognized around the world
  • Fantastic atmosphere
  • Additional days off during the year, granted occasionally (for example, Thanksgiving Day, or this year an additional day to visit visit the graves of loved ones, in connection with the Day of the Dead).
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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