IT Service Manager

Miejsce pracy: Szczecin

3Shape is looking for a skilled IT Service Manager to join our global IT team.

3Shape is a e a global market-leading provider of dental and audio technology for laboratories and clinics founded in year 2000 by two graduate students. Today the companys fast-growing team of over 2,000+ employees in 20 offices worldwide is serving customers in more than 100 countries.

Our offer:

A professional challenge in a highly dynamic globally oriented business environment.
Informal atmosphere, among best in class colleagues with a strong emphasis on supporting creativity and fostering well-being of the employees.
A large degree of independence and freedom to plan and streamline your own tasks.
Competitive employment terms and benefits.
Lunch in our canteen for only 2 PLN
Stable employment conditions (contract of employment).
Personal growth and development through continuous learning.
Fruit, vegetables, snacks to keep you fueled.

What will you do in 3Shape:

Design and build processes across the IT organization in co-operation with other teams and stakeholders
Documenting changes in operational procedures and processes.
Continuous improvement of the IT documentation and processes as a response to incidents and audits reports
Providing IT Service Management (ITSM) process support: request, incident, problem, change, asset and configuration
Ensure process compliance in the IT Operations team through supervision and review.
Yow will be responsible for handling internal and external audits in the IT Operations team.
Lead own projects as well as participate in projects with focus on process design and improvement.
Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
Working with a variety of business and technical teams to enhance service

We are looking for a person who has:

+ 5 years’ experience from IT, preferably IT Operations team.
Previous experience with ITIL framework (ITIL certificate would be an asset)
Knowledge of and experience in designing, documenting, monitoring, and improving IT processes.
IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure and Cloud teams.
Project management skills that enable you to lead activities of medium complexity.
Fluent in English, as you will work closely with colleagues around the world and with the headquarter in Copenhagen.
ISO 27001 knowledge would be a benefit.

What will you do in 3Shape:

Design and build processes across the IT organization in co-operation with other teams and stakeholders
Documenting changes in operational procedures and processes.
Continuous improvement of the IT documentation and processes as a response to incidents and audits reports
Providing IT Service Management (ITSM) process support: request, incident, problem, change, asset and configuration
Ensure process compliance in the IT Operations team through supervision and review.
Yow will be responsible for handling internal and external audits in the IT Operations team.
Lead own projects as well as participate in projects with focus on process design and improvement.
Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
Working with a variety of business and technical teams to enhance service

We are looking for a person who has:

+ 5 years’ experience from IT, preferably IT Operations team.
Previous experience with ITIL framework (ITIL certificate would be an asset)
Knowledge of and experience in designing, documenting, monitoring, and improving IT processes.
IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure and Cloud teams.
Project management skills that enable you to lead activities of medium complexity.
Fluent in English, as you will work closely with colleagues around the world and with the headquarter in Copenhagen.
ISO 27001 knowledge would be a benefit.

Please add consent for processing personal data included: In accordance with the Law of Personal Data Protection of 29.08.1997 (Journal of Laws No. 133, item 883) I give my consent to processing of my personal data contained in my application for the purpose of current and future recruitment process within 3Shape Group.In accordance with art. 24 sec. 1 of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), we inform you that the administrator of personal data provided by you voluntarily to conduct current and future recruitment is 3Shape Poland Sp. z o. o. with headquarters in Szczecin 71-001, at Południowa 27C. You have the right to access, correct and delete your personal data. Please be advised that, apart from the entities authorized under the law, the collected personal data will not be made available. Your personal data will be kept for a period of 12 months.Please be informed that the 3Shape Poland Sp. z o. o. uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the 3Shape Poland Sp. z o. o. business premises as well as to protect the 3Shape Poland Sp. z o. o. property and assets. The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur. All footage gathered is stored no longer than 30 days. The images that are filmed are recorded centrally and held in a secure location.

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