At thyssenkrupp we have more than 160,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position thats right for you, that piques your interest, and that puts your skills to the test.
IT Support Specialist with German
thyssenkrupp Group Services Gdańsk, Location
thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. Our global support team provides comprehensive knowledge in infrastructure to all thyssenkrupp employees around the world. Within our team we’re focused on development and take part in many interesting projects across the whole IT department.
As part of our Team you will be responsible for:
- Serving as L1 Support in our Global Support Team for infrastructure and/or application environment
- Serving as User Support in Desktop / Server Services
- Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems
- Investigation on troubleshooting of problems in MS products
- Identification, failure analysis and problem solving via phone or email
- Incident recording and tracking in a ticketing tool
- Incidents processing to other support groups
- User management in various systems
- Establishing FAQ for users
- Creating and updating of knowledge base
- Taking part in interesting projects, like automation project
Your profile
- Fluent written and spoken German (min. B2), English on a communicative level (min. B1)
- Minimum Bachelor’s Degree
- Ready to work in shifts
- Experienced in working in international environment and teams
- Experienced in working in Service Desk team (whether L1 and/or L2 support)
Would be an asset
- Experience in Incident/Problem Management
- ITIL v3 or v4 certificate
- MS Products knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)
- Hardware (Notebook, Desktop) knowledge
- Network (LAN/WAN) knowledge
- Work experience in Service Desk in the 1st or 2nd level support
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