Junior Supporter - IT Service Desk (Danish Speaker)

Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.

As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.

Junior Supporter - IT Service Desk (Danish Speaker)
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)

How you will make an impact

As a Junior Supporter, you will be the first point of contact for all IT related Incidents and Service Re-quests.


You will:
  • Provide 1st and 1.5-level Support for all systems and devices
  • Perform remote troubleshooting
  • Educate and guide the end users through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Prioritize and manage multiple tickets at the same time
  • Analyze the most common reported incidents
  • Escalate unresolved issues to higher support teams
  • Record all Incident and service requests in ITSM tool
What will make you successful
  • Fluency in English
  • Fluency in Danish
  • Good knowledge of MS Office and Outlook tools
  • Strong communication, negotiation and problem-solving skills
  • Good analytical and organizational skills
  • Strong team-player orientation
  • Ability to work in a fast-changing environment
What do we offer?
  • Training & professional induction in a new position
  • Financial support of your education
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
…while in the office you can also use some of below:
  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Chill-out rooms with X-box, pool table, board games, football table and swing
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

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