Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.
Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Your responsibilities
Identify, research, and resolve 2nd & 3rd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components
Monitor network performance and quickly restore network resilience
Identify and implement service and operational improvements
Support business change activity
Create, submit knowledge articles
Support the Incident Management team to identify root cause and facilitate service recovery
If you have
Fluent spoken and written English
Experience with Palo Alto Firewalls including management via Panorama
Experience with Aruba Wireless controllers and infrastructure
Experience with HP routing platforms and dynamic routing protocols
Experience with Azure Cloud network services, including express route
Understanding ITIL disciplines or ITIL qualified
Experience with ITSM platform (Service Now preffered)
Nice to have experience with pharmacy and/or automation environments
Your responsibilities Identify, research, and resolve 2nd & 3rd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components Monitor network...