On-site IT Support Specialist with Polish

Location: On-site from Warsaw office

What we do:

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However, the proposed offer is based in the Client’s office in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

About the role:

We are currently looking for On-site IT Support Technician with Polish willing to assist each line of the business from the technical perspective.

• Providing Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Providing support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
• Performing data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Providing smart Hands and Feet support for Technology team on demand.
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Providing physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site.
• Installing and configuring hardware and software components to ensure usability by end users.
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

• Proven experience in desk side support services.
• Strong understanding of MS Windows Operating Systems.
• Working knowledge of MS Office and basic business application.
• Customer Support Skills.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of MacOS & iOS environment & administration.
• Advanced understanding of the MacOS imaging & end-point deployment process.
• Basic understanding of policy, user certificates and keychains design, management, and deployment.
• Advancement in mobile device support.
• Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Knowledge / Understanding of GMP and GxP.
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

• Competitive salary with cafeteria benefits and bonuses.
• Opportunity to be part of a rapidly expanding global organization.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Private healthcare and additional life insurance.
• Employee volunteering programs and opportunities.
• Inclusion and diversity in practice.
• Employee referral program in place.