Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Request Office Coordinator
Miejsce pracy: Warszawa
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As Coordinator in Request Office EMEA you have a key role ensuring efficient request handling, including follow up and carrying out a wide range of operational tasks related to professional services. You will be part of a local team and in the day-to-day request handling have continuous contact with line managers both local as well as in the different units.
Responsibilities:
- Manage incoming requests and assign request responsible within the region
- Manage administrative tasks related to external contractor purchase
- Responsible for all user ID related activities (e.g. requesting new user-ID) for both contractor as well as for fixed price orders
- Manage reports and handling invoices
- Gather local KPIs included in the report to different stakeholder e.g. management team and region Request Office Delivery Manager, projects etc.
- Inform local stakeholders about the request process and give support on how to use appointed tools
- Suggest continuous improvement within the request handling process and tool
- Secure local adherence to global methods / processes
- Responsible for maintaining a good relationship with our external partner and stakeholders
- Responsible for executing local strategies
Requirements:
- Minimum 3 years of experience in a similar position
- Reliability
- Strong sense of urgency
- Be able to work independently and achieve progress in several activities at the same time
- Flexible with a documented experience in administration work
- Orderliness as a core personal trait
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