Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: woj. śląskie
Manages a team of managers, across diverse geographic locations, and is focused on ensuring the development and improvement of their services in line with agreed Operational Service Levels and cost base. Is accountable for the quality and end result of their assigned operational activities in line with the company’s objective and goals. The role holder has responsibility to ensure and maintain the availability of the operation for customers and end users and to identify and develop new business opportunities.
- Manages delivery of a service or support function through monitoring activities and leads and manages the continual improvement of service standards & practices.
- Owns service risk and productivity improvements to support operations and increase profitability and continually improve cost effectiveness.
- Operational management of their area providing leadership and direction to the teams they manage including resourcing and workflow.
- Establishes quality working relationships with customers, suppliers, other Fujitsu departments in order to ensure quality and timely fulfilment of services delivered.
- Actively promotes Continuous Improvement.
- Establishes and oversees management reporting, reviews and change control processes, manages their operational area within budgetary constraints.
- Operation availability, continuity, security & capacity meet agreed service level agreement (SLAs).
- Delivering to cost budget.
- Improving efficiency target.
- Builds relationships with internal peers, stakeholders and customers as appropriate.
- Customer feedback.
- Regular review of all service issues and exceptions.
- Ensure deliverables meets or exceeds contractual requirements.
- Sets key metrics – Key Performance Indicators (KPIs) and Critical Success Factors (CSF’s) and reports against them.
- Ensures Business Continuity plans are in place.
- Acts with integrity in everything they do.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Manages delivery of a service or support function through monitoring activities and leads and manages the continual improvement of service standards & practices.
- Owns service risk and productivity improvements to support operations and increase profitability and continually improve cost effectiveness.
- Operational management of their area providing leadership and direction to the teams they manage including resourcing and workflow.
- Establishes quality working relationships with customers, suppliers, other Fujitsu departments in order to ensure quality and timely fulfilment of services delivered.
- Actively promotes Continuous Improvement.
- Establishes and oversees management reporting, reviews and change control processes, manages their operational area within budgetary constraints.
- Operation availability, continuity, security & capacity meet agreed service level agreement (SLAs).
- Delivering to cost budget.
- Improving efficiency target.
- Builds relationships with internal peers, stakeholders and customers as appropriate.
- Customer feedback.
- Regular review of all service issues and exceptions.
- Ensure deliverables meets or exceeds contractual requirements.
- Sets key metrics – Key Performance Indicators (KPIs) and Critical Success Factors (CSF’s) and reports against them.
- Ensures Business Continuity plans are in place.
- Acts with integrity in everything they do.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
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