Senior IT Support Engineer

BASIC QUALIFICATIONS

• You provide advanced leadership capabilities, interpersonal communication skills, ability to think critically and quickly;
• You are dominant in complex problems solving in a fast-paced Information Technology environment;
• You are willing to learn how to identify problems and work backwards to solve them by understanding root causes, proposing possible options, making recommendations, and implementing solutions;
• You are able to demonstrated project management capability, produce reports covering metrics and work performed;
• You have experience with IT support by implementing proven techniques that both resolve issues and increase customer satisfaction;
• You have wide understanding the foundations of networking (commonly used network devices, such as NICs, hubs, switches, and routers);
• You have good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience;
• You have curious mind-set that always question: what we can do better.

PREFERRED QUALIFICATIONS

• 4+ years IT systems or relevant experience;
• Industry certifications such as Cisco (CCNA, CCNP), CompTIA (A +, Linux +, Network +), LPIC-1, LPIC-2, Juniper, AWS;
• Linux command line using the Bash shell, understanding of volumes and partitions, RAID, and Linux file systems;
• Advanced knowledge of network infrastructure - virtual local area network (VLAN), Dynamic Host Configuration Protocol (DHCP), relay agent, point-to-point serial link, dynamic routing protocols, Open Shortest Path First (OSPF) protocol, TCP/IP;
• Experience with Wireless Local Area Networks (WLAN / Wi-Fi);;
• Wide area networks (WANs) foundations;
• Advanced understanding of server architecture (Windows Server, Linux Server);
• Experience with project leading and cooperation with external entities;
• Incident Management - High Severity events handling;
• Experience with the Correction of Errors (COE) process to improve the overall quality of the systems;
• Experience in deployment and ability to work with 3rd party vendors;
• Some proficiency with at least one programming/scripting languages.

Please note you are not required to meet all of the above-mentioned expectations, any combination is welcome! (The more the better, of course).

In addition we expect fluency in English, open mind, willingness to learn new skills and respect for the team spirit.

Valid driving license and flexibility to work and travel outside of your designated location.


Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us