- Manages and directs operations team to achieve business targets
- Leads and implements high performance culture in their teams
- Identifies and develops people with management potential
- Ensures Talent and Resource Management processes are properly executed in their areas
- Manages SLA performance and customer expectations for excellent delivery
- Being in charge of accurate billing of services to their customers as well as keeping financial control of their operations
- Conducts monthly operational reviews and quarterly business reviews with the relevant stakeholders and keeps the Statement of Work (SOW) up to date
- Assesses risks and defines mitigation actions according to the risk management process in order to ensure business continuity
- Acts as a final point of escalation for their accounts
- Builds strong relationship with both account teams and customers
- Proactively seeks for improvement of service support standards & practices “CSIP”
- Ensures team follows standard operating procedures for all operational functions
- Assists in developing or updating standard operating procedures for all business operational activities
Capability development and strategic planning
- Develops and recommends strategic and tactical plans for the delivery of technical services
- Drives initiatives in the management team and organizationally that contribute to long-term operational excellence
- Leads local and global projects that increase the maturity of the operations
- Supports in pre-sales activities, including service modelling for MIS tenders
- Cooperates with RIM Services/Tower Managers for continuous improvements or cross-services delivery
- Drives building, transforming and adapting the department in terms of continuous improvement
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.