Service Design Coordinator

Manpower (Employment agency - certificate number 412) is the world leader in HR with 70 years of tradition. Currently, on behalf of our Client, we are looking for candidates to fill in the vacant position of:

Service Design Coordinator
Miejsce pracy: Kraków | Numer ref.: SDC/003/ACH

Offer:

  • Employment contract
  • Attractive salary
  • Fair and friendly working conditions
  • Opportunity for professional development and gaining new experience
  • Participation in the implementation of interesting projects
  • Opportunity to be part of a great team
  • Daily challenges in an international environment
  • Access to a rich package of Manpower Premium benefits: private medical care (Medicover), MultiSport card, PZU group insurance and attractive discounts in many places - language schools, entertainment centres, catering outlets within MyBenefits package

Requirements:

  • Knowledge of ITIL (foundation level as a minimum requirement, Service Design, Service Transition)
  • ServiceNow and SharePoint knowledge
  • Strong analytical and problem solving skills
  • Understanding of IT systems and processes
  • Attention to detail and a focus on quality
  • Effective at building and sustaining relationships across all levels of the organization
  • Experience in acting as a point of reference
  • Time management, organization and prioritization skills

Responsibilities:

  • Capture and analyze incoming requests, requirements, and produce agreed artifacts
  • Assist customers in understanding and translation of their needs
  • Ensure the integrity and availability of appropriate information and data required for the design and onboarding
  • Ensure timely delivery of respective documentation
  • Support services, enabling a seamless transition from products to services
  • Help develop and maintain documentation: standard, procedures, artifacts & templates
APLIKUJ TERAZ

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