Service Manager and Business Product Owner

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

Service Manager and Business Product Owner

Location: Warszawa, Nr ref.: 93596

Position Purpose

As a member of Service Management Team, you will assume a role encompassing Service Manager and Business Product Owner responsibilities. In this dynamic position, you will be instrumental in ensuring the delivery of high-quality services while also driving the strategic direction and development of business products or services. Your role will involve managing service delivery processes, fostering stakeholder relationships, defining product vision and strategy, and collaborating with cross-functional teams to deliver innovative solutions.

What will you do – responsibilities:

Stakeholder Engagement: Build and maintain strong relationships with clients or internal stakeholders, understanding their needs, and proactively addressing concerns.
Product Strategy: Define and communicate the vision, strategy, and roadmap for business products or services, aligning with organizational goals and objectives.
Requirement Prioritization: Collaborate with stakeholders to gather requirements, prioritize feature enhancements, and new capabilities based on business value and customer impact.
Performance Monitoring: Monitor service and product performance metrics, analyze trends, and identify areas for improvement to enhance service quality and product effectiveness.
Continuous Improvement: Drive continuous improvement initiatives to streamline processes, optimize resource utilization, and enhance service delivery and product quality.
Change Management: Lead change management efforts related to service delivery processes and product development, ensuring smooth transitions and minimal disruption to stakeholders.
Team Leadership: Provide leadership and guidance to teams of service delivery professionals and cross-functional product development teams, fostering a culture of collaboration and innovation.

What we offer:

Competitive pay and attractive annual bonus.
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture.
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work).
Lot of flexibility in terms of work arrangements (work from office or from home).
Private medical care (various options to choose) and life insurance.
Employee pension and savings programs.
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave.
Multisport card, foreign languages classes.
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria).
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking.
Working in a diverse and inclusive organization of 43 different nationalities.

and most important benefits:

medical care
pension plan
life insurance
Multisport card
family leave

Who are we looking for – requirements:

Strong Communication Skills: Excellent verbal and written communication skills to effectively communicate with stakeholders at all levels.
Strategic Thinking: Ability to think strategically and align service delivery initiatives and product strategies with broader organizational goals.
Stakeholder Management: Proven experience in building and maintaining relationships with clients or internal stakeholders.
Product Management: Demonstrated experience in product management, including product planning, development, and launch.
Agile Methodologies: Proficiency in Agile methodologies to drive iterative product development and service delivery.
Problem-Solving Skills: Strong analytical and problem-solving skills to identify issues, develop solutions, and drive process improvements.
Team Collaboration: Ability to work effectively with cross-functional teams to deliver high-quality services and innovative products.
Change Management: Experience in leading change management efforts and driving organizational adoption of new products or processes.
Risk Management: Understanding of risk management principles and experience in identifying and mitigating operational risks in service delivery and product development.
Familiarity with ITIL: Experience with ITIL v4 practices is highly valued, along with the ability to implement and document procedures accordingly.

If this role is what youre looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found here.

How we process your personal data:

Basic information on the processing of personal data

Data Controller:
The data controller is JTI GBS Poland sp. z o.o. with its registered office in Warsaw, ul. Żelazna 51/53, 00-841 Warsaw (‘JTI GBS’).

Purposes of processing:
1. participation in the recruitment process announced by JTI GBS., in which you are applying;
2. in case of receiving your consent – enabling participation in recruitment processes conducted by JTI GBS in the future;
3. if your application is submitted under the employee referral program conducted at JTI GBS - handling your application and implementing the objectives of the program.
In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims.

Legal basis for processing:
Ad. 1. Depending on the data scope :
- name, surname, date of birth, contact details, education, course of employment, professional qualifications: necessity for compliance with a legal obligation to which the controller is subject; – Art. 6(1)(c) of the GDPR in connection with Art. 22(1) § 1 of the Labour Code (however education, course of employment and qualifications are required only when it is necessary for the given position);
- other data provided by the candidate: consent – Art. 6(1)(a) of the GDPR
Re. 2. - Future recruitments – consent – Art. 6(1)(a) of the GDPR
Re. 3. - Employee Referral Program - the controllers legitimate interest consisting in conducting effective recruitment - Article 6(1)(f) of the GDPR.
In case your personal data are be processed for the purpose of establishing, investigating or defending against claims, the legal basis of the processing is the legitimate interest of the controller consisting in protecting JTI GBS rights.
GDPR – Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Rights related to the processing of personal data:
right to object to the processing of personal data;
right to erasure of data;
right of access to data;
right to restrict the processing of data;
right to rectify data or complete incomplete data;
right to transfer data;
right to withdraw consent to the processing, at any time;
right to lodge a complaint with the President of the Personal Data Protection Office.

Detailed information on processing: see the questions and answers below.

Detailed information on the processing of your personal data:

1. Who is the controller of your personal data?
Name and registered office: JTI GBS Poland sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw
Contact mailbox regarding data processing: wawgdprgbs@jti.com
Data Protection Officer: The data controller has appointed a Data Protection Officer who can be contacted directly at the following address: wawgdprgbs@jti.com. The Data Protection Officer can be contacted in all matters related to the processing of personal data and the exercise of rights related to the processing of such data.

2. For what purposes is your personal data processed?
Your personal data will be processed for the purpose of enabling you to take part in the recruitment process for the position in JTI GBS to which your application relates. If you have provided your consent to participate in the recruitment processes conducted by JTI GBS in the future, your data will also be processed for this purpose. If your application is considered under the employee referral program, your data will also be processed to accomplish the objectives of the program. In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims. Detailed information on the basis of data processing is provided in the table.

3. What is the data retention period?
The data provided in order to take part in a specific recruitment project will be retained for the period until the end of the recruitment process, up to a maximum of 3 months from the selection of the employee in case no contract has been concluded. If you have given your consent to the processing of your personal data for future recruitments, then your data will be processed until your consent is withdrawn, but for no longer than for 12 months. In case of processing your application under the employee referral program, your personal data will be processed until the objectives of the program have been met. The duration of the processing of your personal data may be extended each time by the period of the statute of limitations for claims, if the processing is necessary to establish, assert or defend against claims.

4. Who will be the recipients of your personal data?
The data may be transferred to entities processing personal data on behalf of the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of an agreement with the controller and only in accordance with the controllers instructions and within the scope of the granted consent. Personal data may also be transferred to other JTI Group companies in connection with intra-group purposes.

5. Will your personal data be subject to profiling?
During the recruitment process, you may be asked to complete tests (e.g. analytical test, behavioural test, cognitive test) or to participate in an Assessment Center session. In the case of behavioural test, you will be subject to profiling. The system will evaluate the answers you give in the survey and create a profile of your behaviour and preferred working conditions based on these answers. The test is only a support material for the recruiter conducting your recruitment process and no automated decisions are made based thereon.

6. What are your rights in relation to the processing of your personal data?
You have the right to withdraw your consent for processing of data at any time. The withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. You have the right to obtain information about the processing of your personal data concerned in accordance with Art. 15 of the GDPR, including to obtain copies of your personal data. In addition, you may request the rectification of inaccurate personal data, as well as the completion of incomplete personal data. You may also request restriction of the processing in the cases referred to in Art. 18 of the GDPR, as well as the data portability. You have the right to object to the processing of your personal data. You have also the right to erasure your personal data. . When profiling is used (it may take place when using behavioural tests in the recruitment process), you have the right to object to the profiling of your personal data. In order to exercise the above rights, please contact the data controller, e.g. by sending an appropriate request via e-mail. You also have the right to lodge a complaint with the supervisory authority (Poland: President of the Personal Data Protection Office).

7. Is personal data transferred outside the European Economic Area?
Your personal data may be entrusted for processing to JT International S.A. with its registered office in Switzerland, i.e. outside the European Economic Area (EEA). The European Commission has stated that this country offers an adequate level of personal data protection (Commission Decision of 26 July 2000). The recipient has implemented adequate and appropriate safeguards for your personal data. You have the right to receive a copy of the transferred personal data. Your personal data may also be transferred to other JTI Group companies that are based outside the EEA. Whenever the country to which the transfer of personal data will take place does not provide an adequate level of protection for personal data, JTI GBS will ensure the protection of your personal data in accordance with applicable legislation.

8. Is provision of the personal data mandatory?
Responding to the Companys advertisement and providing your data is voluntary. However providing the mandatory data is necessary for your application to be considered during the recruitment process. Failure to provide this data will prevent your application from being considered. The provision of other data is voluntary and constitutes the candidates consent to their processing in the recruitment process. If you raise an objection to the processing of your personal data during the recruitment process, further participation will not be possible.

JTI GBS

Lokalizacja: mazowieckie/Warszawa