Service Optimization Specialist

Service Optimization Specialist


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of a Service Optimization Specialist

Responsible for ensuring consistent/perfect service to our customers by initiating solutions for short- and mid-term supply challenges. Being a complexity champion, SOS uses continuous improvement and digital solutions to step-up business delivery. Armed with a problem-solving mindset and technological dexterity, the SOS practices solve it once and for all motto in order to spend time on more value adding tasks. The SOS works agile across categories. (Short-term Supply Review; Proactive Stock Allocation (DE); Frozen Period Crisis Management; Stock Allocation (DE+AT); Repack Execution; Validate Input, Analyse Risk and Generate STO; Evaluate / Redesign Distribution Network)



  • Quick resolution of cross-functional short & mid-term issues with market teams and Product Flow Orchestrator - Service risk identification and drive short term mitigation: Discuss issues and constraints with Customer Experience Team, Logistics Tower (allocation and transportation) team, Logistics planning team and the DC team and/ or raise ticket in Pega and collaborate with Product Flow Orchestrator on solution  
  • Quick resolution of cross-functional short & mid-term issues with market teams and Product Flow Orchestrator - Provide feedback to market team(s) on service risks & mitigation status 
  • Accountable for managing supply on time in full  
  • Ensures full information flow on relevant execution topics to Category Expert on service risks in an efficient and proactive way 
  • Ensures availability of all relevant information for customer communication 
  • Work with Repack teams, local warehouses, and external re-packers to gather constraints and create repack production plans  
  • Inter DC stock balancing 
  • Takes on service optimization tasks in an agile manner across categories based on needs 
  • Supports proactively in continuous improvements


Minimum qualifications

  • Strong communication in English – both oral and written skills min. B2
  • Ability to communicate efficiently with all levels of management and peers, 
  • Experience in areas such as production scheduling, inventory management or supply/operations planning is preferred 
  • Strong process development, improvement and implementation experience 
  • Self-motivated and independent personality with strong negotiation & problem-solving skills 
  • Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics  

Preferred Qualifications 

  • Working knowledge of ERP systems like SAP (Specific knowledge of SAP aATP module will be advantageous) 
  • Self-motivated and independent personality with strong negotiation & problem-solving skills as well as a strongly developed proposal thinking mindset  
  • Understanding of business and local market specifics when applicable

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of developmen
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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