Service Process Controller for Knowledge Management with English

• Coordination and management of the process related activities
• Process execution
• Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
• Following established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries
• Ownership of documenting and monitoring adherence to all processes queries
• Ensuring the processes in place are aligned with the contractual requirements
• Assists Service Process Lead in escalation management
• Responsible in executing process activities according to SOW and agreed developments
• Acting as a point of contact in process related queries Process/Account administration and update
• Process Lead / Process Manager/Process Administrator support
• Day to day Process Management assistance
• Monitoring process compliance
• Engagement with other processes participants to identify continues service improvements
• Fulfilment of ad-hoc requests for Service status or one-time reports management
• Process/Business related communication management
• Any other IT Service Management task assistance
• Support of any other IT Service Management role task described in the specific role description
• Fulfilling work time obligations.
• Participation in obligatory meetings and training courses to which the employer will refer the employee.
• Processing of personal data only to the extent necessary for the proper performance of duties in the position
• The employee is obliged to comply with the obligation to carry out other superiors orders regarding work in accordance with the law and the type of work specified in the contract.

Behavioral Competencies:

• Customer focus mind-set
• Stress and time pressure resistance - ability to work in tight deadlines and the ability to maintain focus whilst under pressure
• Creativity, proactivity and open mind
• Can do attitude
• Organizational and coordination skills
• Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time
• Team player attitude
• Assertiveness

Professional Competencies:

• Interest in IT operations/service management
• Proven ITIL related knowledge– will be an asset
• Ability to demonstrate knowledge of ITIL Service Management framework or interest in gaining knowledge
• Excellent communication skills (written / verbal)
• MS Office Skills
• Good English written and oral communication skills

HUMAN-CENTRIC ENVIRONMENT

• Friendly atmosphere in the air that you will miss on your day off.
• You are treated with respect, as a person and not only as an employee.
• Work-life balance
• Appreciation of your work, awards program.
• Diverse and international working environment.
• Employment stability.

EMPOWERMENT

• We develop our unique know-how.
• Employees can have an impact on the services provided to clients.
• Openness to dialogue.

WORLDWIDE IT SOLUTIONS

• Access to innovative technologies with which we work on a daily basis.
• Industry-leading solutions, systems and programs.
• Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

• Wide range of trainings, courses, conferences.
• Opportunities for professional growth and promotions.
• Development opportunities in all directions.