Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
Job purpose is to work within a Remote Infrastructure Management team. You will provide responsive, professional and competent technical Software Packaging support for our Customers. You will be part of a fast growing RIM facility with focus on establishing global service delivery department.
- Software packaging using MSI technology
- Software packaging using virtualization technologies including AppV (App-V 5.0)
- Perform Quality Assurance activities to ensure package integrity
- Perform testing on customer environments
- Perform application compatibility and migration testing
- Assist with writing and updating procedure documentation for Software Packaging
- Incident, Service Request and Change Management activities – internal and external communication handled in English
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
- To follow established procedures, recommend improvements and resolve enquiries, issues or problems.
- To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
- To escalate issues as necessary to deliver required service level
- Excellent knowledge of software packaging tools such as Admin Studio, InstallShield, Wise and InstEd It
- Knowledge of different ITSMs
- Good detailed knowledge of Windows operating systems and their internal components in both 32 and 64-bit configurations (Windows 7 & Windows 10)
- Use of snapshot and monitoring tools to analyze application behaviors
- Self-motivated, team player with great communication skills and business understanding
- B2 level of spoken and written English including technical vocabulary
- Packaging tools usage to produce MSI packages for legacy applications and MSTs to transform Vendor based MSI’s
- Knowledge of Microsoft Application Virtualization Sequencer to produce AppV packages
- Knowledge of Scripting Languages such as VBS, to customize Packages and Application
- Use VMware products to test package installation and functionality
Good to have:
- Experience in SCCM enterprise software rollouts
- Migrations experience between Windows platforms
- Familiar with creation and maintenance Windows Images
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Software packaging using MSI technology
- Software packaging using virtualization technologies including AppV (App-V 5.0)
- Perform Quality Assurance activities to ensure package integrity
- Perform testing on customer environments
- Perform application compatibility and migration testing
- Assist with writing and updating procedure documentation for Software Packaging
- Incident, Service Request and Change Management activities – internal and external communication handled in English
- To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
- To follow established procedures, recommend improvements and resolve enquiries, issues or problems.
- To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
- To escalate issues as necessary to deliver required service level
- Excellent knowledge of software packaging tools such as Admin Studio, InstallShield, Wise and InstEd It
- Knowledge of different ITSMs
- Good detailed knowledge of Windows operating systems and their internal components in both 32 and 64-bit configurations (Windows 7 & Windows 10)
- Use of snapshot and monitoring tools to analyze application behaviors
- Self-motivated, team player with great communication skills and business understanding
- B2 level of spoken and written English including technical vocabulary
- Packaging tools usage to produce MSI packages for legacy applications and MSTs to transform Vendor based MSI’s
- Knowledge of Microsoft Application Virtualization Sequencer to produce AppV packages
- Knowledge of Scripting Languages such as VBS, to customize Packages and Application
- Use VMware products to test package installation and functionality
Good to have:
- Experience in SCCM enterprise software rollouts
- Migrations experience between Windows platforms
- Familiar with creation and maintenance Windows Images
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
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