Support Engineer fluent in Japanese

R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.

This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies.

If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!

Support Engineer fluent in Japanese
Miejsce pracy: Szczecin
Your responsibilities
  • Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
Our requirements
  • Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
  • Passion for IT, even with very little experience (students are also welcome)
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
  • Level head, calm and clear thinking, open-mindedness, and flexibility
Who we are as a team:
  • We have a strong sense of responsibility to our clients and the quality of our work. We are accountable for the projects, we tackle clients’ challenges and we go the extra mile to deliver
  • Clients praise us for flexibility. If something is humanly possible, we do it
  • We are fair, honest and transparent with each other and with our clients
  • We strive for top quality and don’t settle for “standards”
  • We trust each other, work well together and deliver value to clients as a team
What we offer
  • Remote, hybrid or office work – you choose
  • More free time to enjoy throughout the year: longer holidays than standard, 5 free days/year for professional training, paid study holidays, flexible working schedule and so much more
  • Private medical subscription for you and family members
  • Customized training and professional certifications programs to achieve your learning and career goals
  • Free and unlimited access to Udemy online learning platform, to learn all and everything from programming and cloud computing to home gardening 101
  • Mobile device and mobile subscription plan
  • Cool and comfy office located right in the heart of the city
  • Lunch & Learn sessions
  • (Inter)company sports competitions
  • Team buildings and parties
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.