Tech Solutions Specialist with German

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

You will be a part of a multilingual client facing team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients’ web based products.

The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native level (spoken & written) is essential.

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Pleasant and inspiring working atmosphere
• Professional development and clear career path
• Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
• Training & development opportunities
• Private healthcare and additional life insurance
• Employee volunteering programs and opportunities
• Bicycle parking
• Inclusion and diversity in practice
• Employee referral program in place
• Reduce, reuse, recycle facility for a better and happier Earth and all of Us
• Competitive salary with cafeteria benefits and bonuses

• Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
• Perform and verify the implementation of web based products with customers
• Give guidance, support, and train customers on how to use the products
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
• In progress case handling to meet business requirements

• German language at least C1 level, very good English (language of the communication in the company)
• Being able to “read and understand” Web programming languages (such as HTML) would be a plus
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
• Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
• Troubleshooting skills
• Experience working in a B2B environment
• Strong communication, customer service, relationship management and support skills
• Online advertising or ad product experience