Technical Support Lead

TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
For our Client, Scandinavian company that is empowering Fortune 500s and global enterprises and their supply chain logistics stakeholders to achieve greater efficiency by automating supply chains and business processes and optimizing communication through technology. Companys mission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste.
Technical Support Lead
CITY Remote
Ref. number: 43380#20120060
Responsibilities:
  • Working in a large-scale system environment and troubleshooting issues across system components
  • Serving as an important link between Service and R&D in identifying and bridging knowledge gaps to better support customers while establishing support workflows and monitoring plans
  • Troubleshoot software, hardware and integration issues raised by end-users of Clients platforms and escalate, when needed, to level 3 support
  • Ability to guide and mentor Service teams in identifying and resolving level 1 and level 2 integration, hardware, and software issues
  • Proposing enhancement to the product to ease the support activity
  • Handle complaints, provide appropriate solutions and alternatives within the time limit
  • Data driven approach to identifying concerns and driving improvement actions
Requirements:
  • Fluent English (both writen and spoken)
  • Experience working remotely
  • Bachelors Degree in Computer Science, Engineering, or comparable experience
  • Strong problem-solving and technical troubleshooting skills
  • Experience in providing technical support for a cloud software platform
  • Desire to work in a rapidly growing and fast paced environment delivering accuracy
  • Proven ability to multi-task, prioritize, and manage your own time and deadlines effectively


Additional advantages:

  • Experience in using Kibana or similar application monitoring or operational intelligence tools
We offer:
  • Employment based on an employment contract or a B2B contract
  • Provided office equipment (laptop + docking station + two screens + office chair) or possibility on work on own equipment
  • Quarterly meetings in Iceland where all team members attend workshops/meetings, travel expenses are paid
  • Work in a modern environment in a company from Iceland
  • Scandinavian work culture
In the uploaded materials please add the following clause: "I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016 No 922). I agree to share my personal information for potential employers. I hereby confirm that the data above is true and consent to the processing and managing my data given to TeamQuest Sp. zo.o. with its seat in Warsaw, zip code 00-814 , Miedziana 3A No 21 for staff recruitment purposes. I furthermore declare herein that I was informed that TeamQuest with its seat in Warsaw, Miedziana 3A 49 No 21 is the Administrator of my data and that my data can be submitted to potential employers and that I have the right to not only access and correct it, but also object to its processing for the above described purpose and its submission to 3rd party companies, as well as insist on the cessation of the processing of my data. The submission of personal data is optional. Simultaneously, I consent to the verification of the documents and information provided by me. We kindly inform you that we will only respond to selected applications.
TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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