Kraków
What we do:
At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates.
You can expect five-star training, a chance to realize your career goals and a range of benefits.
Be Cognizant!
What you will do:
- Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales;
- Manage International Community in designated language, including recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate comms and product info, help preparing annual events for community experts,
- Checking the quality of localization of webmaster content to be published on relevant local channels (Blogger, Twitter);
- Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community;
- Troubleshoot community experts’ escalations and issues qualifying for direct support;
- Proactively monitor communities to identify trending issues or threads suitable for direct support;
- Identify top user issues and relevant insights for your market and communicate those to the regional PSM.
Skills & Experience:
- Native level of Polish Language and good command of English language;
- Higher Education - min. Bachelors Degree;
- Relevant experience in website/online content creation/management;
- Analytical and structured problem-solving capabilities;
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development, Google Ads and Analytics understanding and experience;
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues;
- Excellent communication skills (both verbal & written);
- Flexibility and adaptability to a changing and fast-paced working environment;
- Long-term engagement (minimum 1 year);
- Proactive and well-organized with a track record of success in a team environment;
- Good understanding of working with targets and meeting/exceeding client.
We offer:
- Opportunity to be part of a global organization focused on development;
- Open-minded and multinational environment;
- Training & development opportunities;
- Professional development and clear career path;
- Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.
About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
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