Desktop Support Engineer

Ogłoszenie numer: 4065807, from 2020-12-31

Excis LTD

Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 50 entities worldwide and our ever-expanding footprint across the globe.

Desktop Support Engineer

Location: mazowieckie / Warszawa


Job description

We are looking for Desktop support engineers for the following locations:

  1. In Poznan (3 positions)
  2. In Poznan Business Garden (2 positions)
  3. In Warsaw Cirrus (1 position)

We are looking for Field engineer for:

  1. In Warsaw (1 position)


Job Description for Desktop support


The Band 1

  • Desktop Technician will provide day local emote desktop support, receive inbound calls, answer questions, troubleshoot and steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
  • The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
  • Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
  • Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years experience in Windows Desktop support.

Position Responsibilities and Functions

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.


Job Description for Field engineer:

  • • Provide support for remote sites.
  • • After hours on-call support for requested sites.
  • • Provide support to other HPIT support teams as needed.
  • • Participate in operational meetings as required
  • • LAN and Voice MACD
  • • Maintain and update existing network infrastructure. This includes:
  • o Adding connectivity between labs, offices and network equipment via copper and fiber
  • o Ensuring that all links have been tested, jumpers labeled and documented and placed on the   proper subnet (testing plan provided by implementation engineer)


  • o Remove cables no longer in use following appropriate procedures
  • o Troubleshoot and repair system connections as needed
  • o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability
  • o Assemble and install switching equipment under the direction of network engineer.
  • o Maintain switch information: naming and patching according to HPs standards
  • o Install network cards as needed on switches and switching hubs
  • o Mount all network hardware and labeled with proper IP address and system name
  • o Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
  • o Create and maintain accurate documentation regarding HPs sites Cabling Support service
  • o Send representation to appropriate platform meetings and other meetings that affect the service being supported
  • o Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed
  • • Hardware Depot/ Hardware Recovery Center support
  • o Loaner equipment management.
  • o Parts Ordering and inventory management.
  • o Shipping and Receiving management.
  • o To provision authentication hardware like active card smart cards, Active Keys, and smart card readers for users using HP internal systems.
  • o New PC setup, install, re-image and End-user data transfer.
  • o System software & hardware support in PCs.
  • o Remove cables no longer in use following appropriate procedures
  • o Troubleshoot and repair system connections as needed
  • o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability



Requirements for Desktop support 

i. Bachelor Degree or equivalent in Computer Science or related field.  
ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.  
iii. Minimum of 18 months years of IT experience.    
iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
vi. Proven analytical, troubleshooting and problem-solving skills.  
vii. Proven ability to multi-task, effectively determine priorities and meet SLAs. 
viii. Excellent communication relationship-building and internal customer service skills.
ix. Adaptable and flexible in a fast-changing industry and work environment. 
x. Willing to work off-hours and weekends when required for projects or emergency support.

Requirements for Field Engineer

  • IT Qualifications for Level 1 technical Engineer

    2 to 5 years of experiences

Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.

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