Global IT Alert Manager

About the department

The IT Operations and Support department is the backbone of Coloplast’s IT landscape and a crucial part of the Digital, Data & IT division. Our teams ensure the seamless, secure, and efficient delivery of IT services to colleagues around the globe. We monitor, maintain, and protect the systems and networks that empower our business, supporting innovation, business continuity, and user experience 24/7. Our culture thrives on collaboration, technical excellence, and a shared commitment to keeping Coloplast’s IT running at its best.

About the Role 

You will oversee Global IT Alert Team that operates around the clock, 24/7/365, dedicated to monitoring, troubleshooting, and resolving global IT events across servers, networks, security, and communication systems. In this role, you will not only support Coloplast users worldwide with a wide range of IT issues but also play a significant part in IT Security Operations, serve as an escalation point for complex incidents, and ensure the continual delivery of operational excellence. 

Additionally, this role involves participating in various projects and being part of the extended leadership team in Digital, Data & IT and the CPBC extended management. You will have many interactions with different business functions within Coloplast, ultimately supporting the companys overall business operations.

Responsibilities 

• Lead, motivate, and develop a geographically dispersed team of IT Alert Supporters and Specialists working in shifts around the clock
• Oversee the IT alert response process by ensuring timely identification, escalation, and resolution of critical issues to minimize business impact
• Drive business continuity by focusing on team performance, process optimization, and continuous improvements
• Deliver hands-on support and internal IT guidance in English to Coloplast colleagues globally, including assistance with computers, mobile devices, IT systems, unified communications, and IT security (incident detection and response)
• Ensure accurate and thorough logging and handling of incidents, requests, and events within our ticketing system
• Ensure alignment with global IT processes, policies, and service level agreements
• Participate in key projects, audits, and post-acquisition integrations

Requirements

• At least 3-5 years of people management experience - capable of leading, inspiring, and setting direction for diverse, distributed teams
• Strong technical background in IT infrastructure, support, and security concepts (including servers, networks, LAN/WAN/WLAN, Windows Server, Active Directory, MS Office, and mobile platforms)
• Good understanding of the complexity and dependencies within an international IT environment
• Experience with IT security standards such as ISO 27001 is a strong advantage
• ITIL certification or knowledge will be an asset
• Fluent spoken and written English

Competences

• Excellent interpersonal, communication, and problem-solving skills, enabling smooth collaboration with business and stakeholders
• Self-managed with the ability to work under minimal supervision
• Ability to work in high-pressure environments and handle multiple priorities
• Ambitious, resilient, proactive, and driven to deliver outstanding results
• Willingness to work occasional shifts, as required, to maintain team continuity

• Employment contract with 3-month-long probationary period
• Option to work either onsite or in a hybrid model from our office in Szczecin
• Standard hours Monday to Friday, 8:00 AM to 4:00 PM, with flexibility for personal commitments and occasional meetings outside EU time zones
• International work environment with Scandinavian culture
• Opportunity to use and develop foreign languages in daily work
• Fantastic work atmosphere full of respect and partnership
• Internal trainings available in CPBC Academy

Thats not all! We have even more for you:

• Modern workplace
• No dress code zone
• Great company events
• Sports card
• Private medical care
• Transportation co-funding
• Restaurant card
• Holiday bonus and occasional cards
• Delicious coffee and fresh fruits

Ready to take on the challenge? Apply now and become the engine behind Coloplast’s digital resilience.