IT Support Engineer

IT Support Engineer
Grodzisk Wielkopolski

(business travels to other customer sites across Poland)


What we do:


At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!


About the role:


The Infrastructure Engineer is part of the EMEA Infrastructure Team, this team counts around 20 members in multiple countries.

You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. Within the team you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure EMEA.


Main responsibilities:
  • Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
  • Provide support in Infrastructure incidents/changes/escalations (Topdesk)
  • Deploy hardware and software (servers, network equipment, cloud instances/services)
  • Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
  • Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
  • Set-up and maintain the IT Documentation & Monitoring
  • Manage multiple sites remotely or onsite
  • Travel required to cover sites within the country based on schedule
  • Be a single point of contact for local IT support
  • Prepare computers, hand held devices, printers for the employees
  • Manage onboarding/offboarding and IT orientation for the employees
Key requirements:
  • Proficiency in Polish and English
  • ITIL
  • Networking skills
  • Working experience on servers, routers and switches
  • Handheld devices
  • Printer troubleshooting
  • Imaging of computers
  • Extensive knowledge of Field Services
  • Have prior working experience with remote teams- Service Desk/Infrastructure support
We offer:
  • Competitive salary with cafeteria benefits and bonuses
  • Opportunity to be part of a rapidly expanding global organization
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
  • Private healthcare and additional life insurance
  • Employee volunteering programs and opportunities
  • Inclusion and diversity in practice
  • Employee referral program in place

About our Candidate Privacy Statement:
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