Junior IT Specialist, Commercial Applications Support

Are you passionate about IT applications and are interested in providing high class customer support, then this Junior IT Specialist role in Commercial IT area in Arla might be a perfect fit for you.

“You will join an amazing team of dedicated young talents, that are eager to make every day easier for our IT applications users and who support and encourage each other to do the best and feel the best when coming to work,” says IT Manager, Irma Valantinaite.

As Junior IT Specialist for Commercial applications, you become a part of Application Services team in Arla IT Services department with location in Gdansk. The team that you will be a part of has a high ambition of delivering quality support and improvements to the list of SaaS applications, such as Visualfabriq, Digital Shelf Analytics (and there can be more in the future). You will learn from a very skilled colleagues and you will collaborate with other Arla support teams, the super users and the vendors. This role is a key in supporting our business strategy where you will be responsible for ensuring high quality in our solutions and support. Your work makes Arla business life easier.

• Deliver second line customer support to Arla´s commercial applications users (mainly Visualfabriq),
• Perform user maintenance tasks, incident resolution and analyses (for Visualfabriq application, DSA tools),
• Communicate and coordinate with applications users, vendors and other Arla teams,
• Create and update solution documentation.

• The perfect candidate for this role:
• Has knowledge about IT tools,
• Is eager to learn new applications,
• Has good understanding of SaaS solutions and IT language.
• We are open to hiring recent graduates with a relevant IT education or individuals with a couple of years of working experience in the IT field.
• Experience with ITIL processes or SaaS solutions is an advantage, but not a requirement.

In regards to your personality, to thrive and be happy in this job you should be a natural team player and open for fast changing environment. We also require your presence in office 3 days per week.

• Trainings with experts & professional induction in a new position,
• Financial support of your education,
• Medical care & life insurance,
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.,
• Scandinavian working style & no dress code,
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam,
• Relocation allowance,
• Referral program for employees,
• Employee Assistance Program (legal, psychological, health, financial consulting, etc.),
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks),
• Chill-out rooms with X-box, pool table, board games, football table and swing.