Junior Supporter - IT Service Desk, Danish Speaker

Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.
Junior Supporter - IT Service Desk, Danish Speaker
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
How you will make an impact
As a Junior Supporter, you will be the first point of contact for all IT related Incidents and Service Requests.

You will:
  • Provide 1st and 1.5-level Support for all systems and devices.
  • Perform remote troubleshooting.
  • Educate and guide the end users through the problem-solving.
  • Identify and suggest improvements on current processes followed.
  • Prioritize and manage multiple tickets at the same time.
  • Analyze the most common reported incidents.
  • Escalate unresolved issues to higher support teams.
  • Record all Incident and service requests in ITSM tool.
What will make you successful:
  • Fluency in English.
  • Fluency in Danish.
  • Good knowledge of MS Office and Outlook tools.
  • Strong communication, negotiation and problem-solving skills.
  • Good analytical and organizational skills.
  • Strong team-player orientation.
  • Ability to work in a fast-changing environment.
What do we offer?
  • Training & professional induction in a new position.
  • Financial support of your education.
  • Medical care & life insurance.
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code.
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
  • Relocation allowance.
  • Referral program for employees.
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
…while in the office you can also use some of below:
  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
  • Chill-out rooms with X-box, pool table, board games, football table and swing.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

Zobacz podobne ogłoszenia o pracę

Europapier Polska Sp. z o.o.

Lokalizacja: mazowieckie/Warszawa

Twój zakres obowiązków wsparcie użytkowników systemów informatycznych w codziennej pracy wstępna analiza zgłaszanych problemów technicznych i ich rozwiązywanie lub przekazywanie do...


Cognizant Technology Solutions Poland Sp. z o.o.

Lokalizacja: mazowieckie/Warszawa

What we do: At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. With the capacity to support...