Junior Supporter - IT Service Desk

As part of our IT support team, youll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. Youll also help identify recurring problems and suggest improvements.

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

Were looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

• Fluency in English and proficiency in MS Office & Outlook
• Strong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

• Training and professional induction into the new position
• Financial support of your education
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
• Chill-out rooms with Xbox, pool table, board games, football table, and swing