Junior Supporter - IT Service Desk

Join Arla’s in-house Service Desk, where youll play a crucial role in assisting our colleagues on the English line. In our team, youll have plenty of chances to share your ideas and learn new things.

• Provide 1st and 1.5-level support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as an escalation point in case of urgent or severe IT incidents
• Prioritize and manage many open tickets at the same time
• Analyze the most common reported incidents
• Escalate unresolved issues to higher-level support teams
• Record all incidents and service requests in the ITSM tool

• Fluency in English
• Good understanding of MS Office and Outlook tools
• Excellent communication skills
• Strong analytical and organizational abilities
• A collaborative and team-oriented mindset
• Ability to prioritize tasks and troubleshoot problems effectively

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of the following tools:
  • ServiceNow
  • KCS - Knowledge Centered Service
  • Microsoft O365

• Training and professional induction into the new position
• Financial support of your education
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

… while in the office you can also use some of the below:

• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
• Chill-out rooms with Xbox, pool table, board games, football table, and swing