Maps Customer Support Specialist with Italian

Maps Customer Support Specialist with Italian

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.


In Poland, our offices are located in Kraków, Gdansk, and Wroclaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and various benefits. Be Cognizant!


About the role

Resolving issues reported by Map app end-user/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.


Your daily tasks:
  • Work on 70-90 tickets each day to handle issues related to data and information of maps application;
  • Remind end-users of the issues and follow-up queries the team might have to resolve;
  • A follow-up email to the end-users if they are non-responsive;
  • Outbound calls to follow up on the open issues;
  • Ensure a high standard of quality on emails sent to end-users.
Your profile:
  • Excellent written and spoken communication skills – English & Italian (min. B2);
  • 2-year experience in Customer Service/Technical Support or other problem-solving experience;
  • A skilled researcher and comfortable using a variety of online sources in various languages including map applications;
  • Able to validate the information by calling out the end-users as & when needed;
  • Be a Brand Ambassador through exceptionally high-quality work;
  • MAC OS X experience preferred;
  • Adaptable and able to learn new projects and processes.
We offer:
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, and cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.