Priority Services Specialist with Italian

Priority Services Specialist with Italian

Location: Bucharest, Romania

Work from the office*

Shifts: 8.00 AM – 5.00 PM / 1.00 PM – 10.00 PM (rotational)


What we do:

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital.

About the role
  • Interact with users via email, phone, and chat,
  • Represent as the point of contact with important and strategic users,
  • Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs,
  • Meet and exceed personal targets in a fun and challenging team environment,
  • Escalate complex user issues to internal teams and provide context to the reason for the escalation,
  • Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume),
  • Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity,
  • Identify opportunities to improve the user experience with better tooling or product fixes

Skills and experience
  • Fluent Italian (C1) & English (at least B2),
  • Willingness to work from the office in Bucharest,
  • Willingness to work in a shift-based work schedule (8am-5pm or 1pm-10pm),
  • Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction,
  • Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment,
  • Ability to adjust communication style depending on the level of technical ability of the audience,
  • Understands the level of service expected for Priority accounts,
  • Able to adapt quickly to changes in workflows,
  • Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs,
  • Demonstrated ability to solve complex support problems, often in the absence of defined workflows

We offer
  • Opportunity to be part of a global organization focused on development,
  • Open-minded and multinational environment,
  • Professional development and clear career path,
  • Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary
  • Relocation bonus
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm.). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.