Process Innovation and Automation Manager (m/f/d)

Contract: Fixed Term until the end of this year

• Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations
• Work closely with Service Delivery Directors and their teams to identify automation opportunities with the highest potential
• Manage implementations with business operations
• Act as the first point of contact during the implementation of automation projects
• Support the execution of automation projects, ensuring alignment with business needs and timely delivery
• Collaborate with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation
• Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy
• Track and report on automation outcomes, including efficiency gains and user feedback
• Contribute to solution refinement and scaling

• High standard of university degree
• Hands-on experience with RPA tools such as UiPath or Power Automate and familiarity with Generative AI applications in business processes
• Skilled in process mapping, low-code or no-code platforms, and identifying automation opportunities to drive efficiency
• Data-driven mindset with KPI tracking experience and strong communication skills to translate between technical and business stakeholders
• 5–6 years of experience in process improvement, automation, or shared services operations with a track record of high-quality execution and delivery
• Experience engaging with WG2-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and attention to detail

• Competitive pay and an attractive annual bonus
• Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture
• Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work)
• A lot of flexibility in terms of work arrangements (work from the office or from home)
• Private medical care (various options to choose from) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking
• Working in a diverse and inclusive organization of over 40 different nationalities