Quality Control Specialist with Italian
Warszawa, Aleja Armii Ludowej 26
Your profil
- Fluent Italian language skills - a must!
- Communicative command of English,
- Ability to focus and pay attention to details,
- Communicative and meticulousness are qualities that distinguish you,
- Availability to work full time,
- Knowledge of MS Office package
Ypur tasks:
- Responsibility for listening, transcribing, reviewing and evaluating Call Centers calls and emails according specific policies and procedures
- Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures
- Ensuring consistency parameter and interpretation of monitoring calls
- Analyzing quality results and prepares reports to Manager
- Recommendation solutions and improvements based on quality monitoring results
- Providing feedbacks, identifying areas of improvement
We offer:
- Flexible working hours and salary adequate to your skills,
- 100% work from home,
- Clearly defined tasks and training to prepare you for work,
- A cohesive, supportive team and work in a friendly, international environment,
- Equipment necessary for work
