Senior Service Delivery Manager

Senior Service
Delivery Manager

Employer: International Pharmaceutical Company
Location: 100% remotely
Salary: 83-93 PLN/H + VAT
Cooperation model: B2B
Start date: ASAP, in OCTOBER at the latest

We are looking for several experienced Senior Service Delivery Managers with a passion for delivering technical solutions in a fast-growing environment to work as a key member of our client’s world to create, manage, and support the international projects in the pharmaceutical field.

Your key responsibilities:
  • To oversee all services and ensure that business needs are being met;
  • To manage the overall accountability of a companys business requirements;
  • To manage the profit and employee retention;
  • To supervise customer service and provide assistance to customers;
  • To build customer relations and provide efficient problem-solving.
Your skills and experiences:
  • Degree in Information Technology or similar;
  • 7+ years of experience in business and IT service/projects;
  • 5+ years of experience in leading the full-cycle IT operations;
  • 5+ years of experience in leading multinational dispersed teams;
  • 3+ years of experience in collaboration with multinational stakeholders;
  • Experience with SCRUM (Agile);
  • Knowledge of ITIL processes and Agile methodologies;
  • Knowledge of Service Management tools (ServiceNow, Jira);
  • Knowledge of Google Suite, Trello, Tableau/BO;
  • Knowledge of PMI methodology;
  • Strong communication and organization skills;
  • Ability to stay focused, operate independently, determine problems and implement solutions;
  • Flexibility to work in non-European time zones depending on service needs;
  • Fluent in English.
Nice to have:
  • Agile Certificate;
  • ITIL Certificate;
  • PMP Certificate;
  • Knowledge of Polish and German languages.
We offer:
  • Possibility to play a key role in shaping the rapidly growing company;
  • Friendly working atmosphere;
  • Participation in global projects;
  • Contact with the newest technologies;
  • Great opportunity for personal development.
APLIKUJ TERAZ

Zobacz podobne ogłoszenia o pracę

Nordea Bank Abp SA Oddział w Polsce

Lokalizacja: mazowieckie/Warszawa

IT Service Desk Poland team acts with cross border incident management and request fulfilment, takes active part in IT communities and takes responsibility at global level for successful deliveries....

wczoraj

Coloplast Business Centre Sp z o.o.

Lokalizacja: zachodniopomorskie/Szczecin

About the department We are a multinational team located in Szczecin, Warsaw and Humlebæk. We work with a global ERP system, Oracle JD Edwards EnterpriseOne, and we are looking for a specialist who...

2021-01-15

LEVNEX SP. Z O.O.

Lokalizacja: dolnośląskie/

Zadania dla klientów LEVNEX: analiza procesów finansowych i operacyjnych wdrażanie oprogramowania enova365 w obszarze finansów (w tym ulepszeń lub optymalizacji procesów) wdrażanie...

2021-01-15