Senior Service Delivery Manager

Senior Service
Delivery Manager

Employer: International Pharmaceutical Company
Location: 100% remotely
Salary: 83-93 PLN/H + VAT
Cooperation model: B2B
Start date: ASAP, in OCTOBER at the latest

We are looking for several experienced Senior Service Delivery Managers with a passion for delivering technical solutions in a fast-growing environment to work as a key member of our client’s world to create, manage, and support the international projects in the pharmaceutical field.

Your key responsibilities:
  • To oversee all services and ensure that business needs are being met;
  • To manage the overall accountability of a companys business requirements;
  • To manage the profit and employee retention;
  • To supervise customer service and provide assistance to customers;
  • To build customer relations and provide efficient problem-solving.
Your skills and experiences:
  • Degree in Information Technology or similar;
  • 7+ years of experience in business and IT service/projects;
  • 5+ years of experience in leading the full-cycle IT operations;
  • 5+ years of experience in leading multinational dispersed teams;
  • 3+ years of experience in collaboration with multinational stakeholders;
  • Experience with SCRUM (Agile);
  • Knowledge of ITIL processes and Agile methodologies;
  • Knowledge of Service Management tools (ServiceNow, Jira);
  • Knowledge of Google Suite, Trello, Tableau/BO;
  • Knowledge of PMI methodology;
  • Strong communication and organization skills;
  • Ability to stay focused, operate independently, determine problems and implement solutions;
  • Flexibility to work in non-European time zones depending on service needs;
  • Fluent in English.
Nice to have:
  • Agile Certificate;
  • ITIL Certificate;
  • PMP Certificate;
  • Knowledge of Polish and German languages.
We offer:
  • Possibility to play a key role in shaping the rapidly growing company;
  • Friendly working atmosphere;
  • Participation in global projects;
  • Contact with the newest technologies;
  • Great opportunity for personal development.

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