Dla naszego Klienta, globalnej firmy z branży automotive, prowadzimy obecnie rekrutację na stanowisko:
Service Delivery Coordinator
Miejsce pracy: Warszawa
Main duties and responsibilities:
- Manages Service Delivery, Client and Infrastructure Operations incl. local
- Manages local infrastructure projects (form initiation through closing)
- Implements new Services with local and global team and manages Service Catalog.
- Ensures that systems, processes, policies, and methodologies specified are followed and to ensures effective monitoring, control and support of service delivery.
- Establishes and manages the IT Service Level Agreements
- Builds IT service relationship with customers.
- Builds IT service relationship with application teams and Business Relationship Managers
- Participating in global regional Infrastructure & Service Delivery operations meetings
- Participating in global /regional project reviews
Requirements:
- 7-10 years working in Information Technology
- 5 years working in an international IT Service Team
- Experienced in ITIL framework, especially incident, problem, change-management, reporting and overall SLA management – certification is a plus
- Strong communications skills needed to interface with high-level customer representatives
- Strong priority setting and planning skills
We offer:
- Possibility to develop and participation in trainings
- Competitive salary adequate to skills and experience
- Private Medicover medical care for the employee and employee’s family
- Co-financing for the sport card Multisport
- Co-financing for holidays, Christmas gifts for employees children
- Possibility to finance further education (Masters, postgraduate)
- Possibility to join to the PZU insurance
- Very good working conditions in a brand-new office
