Service Delivery Specialist - Analytics Capabilities

Join our Intelligent Automation & Data Lakehouse team within IT Services - Application Services, and be part of an international community across Denmark, Poland, and the UK! Our team is dedicated to safeguarding the stability and performance of applications within the Intelligent Automation and Data Lakehouse landscape. A key part of our mission is collaborating with both internal and external support teams to ensure we meet SLAs and adapt to evolving business needs.

As a Service Delivery Specialist for Data Analytics, you’ll be the bridge between the business, IT project teams, and support teams, fostering strong partnerships and acting as their trusted advisor and go-to contact.

You will make an impact by actively contributing to and supporting the following areas:

• Maintaining a good overview of support capabilities and adapting the support model as needed in the Data Foundation area.
• Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct.
• Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available to enable the support team.
• Ensure that the support team for your areas is performing according to Arla standards when solving incidents and service requests.
• Support our Business and IT colleagues as an escalation point for support and enhancements.
• Facilitating collaboration with Agile Release Trains and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions.

As a team, we support Europe’s second-largest dairy cooperative, delivering IT solutions that drive a wide range of products and support the farmers who own Arla Foods. By joining us, you’ll play a key role in making a real impact across the organization and supporting colleagues near and far. Be part of our journey to shape the future of dairy!

To thrive in this role, you’ll need strong stakeholder management skills and clear communication abilities in English, as you’ll be collaborating closely with both business and cross-functional teams. Strong planning and task management are also essential, along with a flexible, process-oriented approach that embraces change when needed.

• You communicate easily and confidently with stakeholders at all levels.
• You have a natural curiosity and are technically inquisitive.
• You’re eager to dive into Arla’s Data Journey and expand your understanding.

A quick learner, you’ll need to develop expertise in Data Analytics, recognizing the connections between technologies and the dependencies that emerge within them.

• 2-3 years of experience in Data Analytics or Data Engineering.
• Familiarity with any of the following is a strong plus:
  • Data Foundation concepts
  • Scaled Agile Framework (SAFe)
  • Azure DevOps
  • ServiceNow

• International operating environment.
• Medical care & life insurance.
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code.
• Trainings with experts & professional induction & development programs.
• Financial support of your education.
• Relocation package.
• Referral program for employees.
• Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
• Flexible working time and home office work possibility depending on business needs.
• Additional holiday depending on length of employment (up to 4 days).
• Fully paid 30 min. break.

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots.
• Chill-out rooms with X-box, pool table, board games, football table and swing.