Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
Works within a team as application administrator providing 1st line support to end users/customers/partners with technical queries relating to the TfSNow/ServiceNow platform. Is responsible for the initial troubleshooting of incidents as well as request fulfillment and escalating tickets to the next levels of support. Cooperates with 2nd and 3rd line as well as managers, quality assurance specialists and process leads.
Responsibilities
- 1st line support for TfSNow/ServiceNow incidents
- Meeting user expectations and resolving their concerns in real-time
- Single point of contact for the users
- Logs incidents and service requests and maintains relevant records
- Preparation of technical documentation and work instructions
- Providing solutions to the simple routine and non-routine problems
- Regular monitoring of performance through statistical reporting and analysis
- Asking relevant questions to resolve typically known problems within required timescales
- Following established processes
Requirements
- Very good communication skills
- Customer friendly approach
- Readiness to work on on-call shifts
- Willingness to participate in trainings
- Good analytic skills
- Ability to prioritize tasks
- Acting as a team payer
- Desire to develop in ServiceNow administration
- Ability to learn new software and technologies
- Experience in navigation of TfSNow/ServiceNow (will be an asset)
ServiceNow Training required for the role is provided once candidate joins team.
Salary: 4750 - 5500 PLN gross
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- 1st line support for TfSNow/ServiceNow incidents
- Meeting user expectations and resolving their concerns in real-time
- Single point of contact for the users
- Logs incidents and service requests and maintains relevant records
- Preparation of technical documentation and work instructions
- Providing solutions to the simple routine and non-routine problems
- Regular monitoring of performance through statistical reporting and analysis
- Asking relevant questions to resolve typically known problems within required timescales
- Following established processes
- Very good communication skills
- Customer friendly approach
- Readiness to work on on-call shifts
- Willingness to participate in trainings
- Good analytic skills
- Ability to prioritize tasks
- Acting as a team payer
- Desire to develop in ServiceNow administration
- Ability to learn new software and technologies
- Experience in navigation of TfSNow/ServiceNow (will be an asset)
ServiceNow Training required for the role is provided once candidate joins team.
Salary: 4750 - 5500 PLN gross
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
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