Tech Solutions Specialist with French

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Tech Solutions Specialist with French will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers; therefore, if your Italian language is on an excellent level, were looking for you!

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Pleasant and inspiring working atmosphere
• Professional development and clear career path
• Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
• Training & development opportunities
• Private healthcare and additional life insurance
• Employee volunteering programs and opportunities
• Bicycle parking
• Inclusion and diversity in practice
• Employee referral program in place
• Reduce, reuse, recycle facility for a better and happier Earth and all of Us
• Competitive salary with cafeteria benefits and bonuses

• Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
• Perform and verify the implementation of web based products with customers
• Give guidance, support, and train customers on how to use the products
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
• In progress case handling to meet business requirements.

• French language at least C1 level, very good English (language of the communication in the company)
• Being able to “read and understand” Web programming languages (such as HTML) 
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar 
• Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript 
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
• Troubleshooting skills
• Experience working in a B2B environment
• Strong communication, customer service, relationship management and support skills
• Online advertising or ad product experience