Tech Solutions Specialist with Italian

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital. You will be a part of a multilingual client facing team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients’ web-based products. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Tech Solutions Specialist with Italian will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers; therefore, if your Italian language is on an excellent level, were looking for you!

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Pleasant and inspiring working atmosphere
• Open-minded and multinational environment
• Professional development and clear career path
• Training & development opportunities
• Employee referral program in place
• Reduce, reuse, recycle facility for a better and happier Earth and all of Us
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.

• Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
• Perform and verify the implementation of web-based products with customers
• Give guidance, support, and train customers on how to use the products - Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures

• Italian language at at least C1 level, very good English (language of the communication in the company)
• Being able to “read and understand” Web programming languages (such as HTML)
• Troubleshooting skills
• Understanding CMS platforms at UI level (WordPress/Shopify/Wix/Joomla) or similar would be a plus
• Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
• Experience working in a B2B environment
• Strong communication, customer service, relationship management and support skills
• Online advertising or ad product experience