Technical Supporter with French and English
Miejsce pracy: Szczecin
Job description:
- Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products
- Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction
- Maintain our high standards of customer service, delivering consistent, quality support
- Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes
Requirements:
- Advanced (B2/C1) level in French
- Good (B2) level in English
- Proficiency in PC usage
- Good understanding of networking technologies
- A strong commitment to providing excellent customer service with keen attention to detail
- A knack for quickly identifying and resolving issues
- Exceptional verbal and written communication skills
Good to have:
- Previous experience in customer service or technical support
We offer:
- Engaging training programs to support your professional development
- Comprehensive benefits package: private health insurance from LuxMed
- Comprehensive benefits package: MyBenefit with a monthly budget
- Comprehensive benefits package: private life insurance
- Comprehensive benefits package: MultiSport
- Comprehensive benefits package: fresh fruit on Wednesdays
- Comprehensive benefits package: occasional pizza days
- Talent development program with transparent career paths and advancement opportunities
- CNX Academy with a mentoring program
- CNX University with unlimited online training resources
- Employee referral program with rewards for referring friends (up to 4000 PLN)
- A great work culture that values our diverse backgrounds and offers numerous on-site integration events
