Troubleshooting Agent with German

Work model: Remote

We are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

• Build relationships with community contributors through community and social media, to provide a satisfying self-help experience and support those scales.
• Manage an International Community in your designated language, managing experts’ statuses, sharing appropriate comms and product info as well as help to prepare annual events for community experts.
• Checking quality of localization of content to be published on relevant local channels (Blogger, Twitter).
• Develop technical expertise, and be a genuine, credible, and approachable ambassador for the support community.
• Troubleshoot community experts’ escalations and issues qualifying for direct support.
• Proactively monitor communities to identify trending issues or threads suitable for direct support.
• Identify top user issues and relevant insights for your market and communicate those to the regional PSM (Product Support Manager).
• Perform user feedback deep dives for specific products in your market upon request.
• General reporting on community metrics and document management.
• Be involved and offer suggestions for possible future team improvements.
• Work closely with the other team members to meet client goals.
• Responsible for other activities assigned by your superior.

• Graduation in any discipline; newly graduated candidates will also be considered.
• Bilingual with excellent level on the market support language (German Native).
• Good command in English language (min. B2).
• Relevant experience in website/online content creation/management.
• Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development.
• Google Ads and Analytics understanding and experience.
• Strong experience in analyzing, troubleshooting, and resolving user-reported issues.
• Excellent communication skills (both verbal & written).
• Flexibility and adaptability to a changing and fast paced working environment.
• Proactive and well organized with a track record of success in a team environment.
• Good understanding on working with targets and meeting/exceeding client expectations.

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,
• Training & development opportunities.